Vacuum is not picking up debris. No suction or light suction.
Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinserting in the vacuum.
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any
blockages found.
(Refer to Checking for Blockages section for more information.)
If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time to
allow the self-cleaning brushroll to remove them.
– If some hair or fibers remain wrapped around brushroll after continued use, remove the
floor nozzle cover and carefully cut debris with scissors and remove from brushroll. See
Cleaning the Brushroll section for more information.
Vacuum lifts area rugs.
Make sure selector switch is set to Hard Floor.
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn
edges.
To minimize suction, slide selector switch to Thick Carpet/Area Rug.
Brushroll does not spin.
If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum.
Remove pod from floor nozzle. Clear any blockages or debris from the brushroll and
nozzle. (See Checking for Blockages & Maintaining Brushroll.) Close the brushroll cover and
reconnect the pod to the floor nozzle. Plug in the vacuum and turn on the power.
With the power on, recline the handle, which will automatically turn on the brushroll.
Ensure that the selector switch is set to Carpet/Low Pile for brushroll to spin.
Vacuum turns off on its own.
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to restart
the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning and Replacing
the Filters).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in the vacuum and turn on the power.
Indicator light flashes red.
1. Turn vacuum off and unplug it.
2. Detach the nozzle from the wand and pod.
3. Access the brushroll by using a coin to open the three locks on the bottom of the nozzle.
4. Clear any blockages or debris from the brushroll and floor nozzle.
5. Allow unit to cool for a minimum of 45 minutes.
6. Reassemble the unit. Plug in vacuum and turn it on.