Does this model have washable filters?
Yes, this model comes with a foam and felt filter kit and we recommend that you rinse them every month.
What is Lift-Away?
Our Lift-Away feature allows you to remove the pod from the floor nozzle to easily clean stairs, above-floor areas with accessories, or hard floors with the hard-floor attachments.
What is the length of the hose extension?
Up to 2.15m
What is the weight of the lift away section?
What is the size of the motor?
How do I reset the motor thermostat if the vacuum turns off on its own?
1. Turn the power off using the power button on the vacuum pod.
2. Unplug the vacuum.
3. Check for clogs in the hose or filter. Clear any clogs and wash filters if necessary.
4. Wait a minimum of 45 minutes for the vacuum to cool, then plug the vacuum in.
5. Turn the power switch on to start the vacuum.
What if the brush roll does not spin?
Make sure that the carpet height selector is not on the HARD FLOOR setting. If brush roll indicator light on the floor nozzle turns red, the brush roll has stopped spinning due to a blockage. Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on. Pull the handle toward you and release the floor nozzle to disengage the auto-off feature.
How do I remove the dust cup?
Pull up on the dust cup release latch and lift the dust cup off the pod.
How do I wash the pre-motor filters?
With the dust cup removed, remove and rinse the foam and felt filters every 3 months. Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed
How do I remove the handle with extension wand to clean above floors?
First, remove the cord from the cord clip, then press the wand release button located near the top of the canister behind the wand. Gently pull up on the handle to remove the wand. Add the desired accessory to the end of the wand and begin cleaning. To replace, simply guide the wand behind the canister and press down until you hear a click.
What is the length of the cord?
The cord is 8 meters long.
What warranty do I get with my Shark product?
All of our Shark Clean products have a 12 month warranty.