Vacuum is not picking up debris. No suction or light suction.
Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinserting in the vacuum.
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found. (Refer to Checking for Blockages section for more information.)
If any string, carpet fibers, or hair is wrapped around the brushroll, extend cleaning time to allow Zero-M™ technology to remove it. – If some hair or fibers remain wrapped around brushroll after continued use, remove the floor nozzle cover and carefully cut debris with scissors and remove from brushroll. See Cleaning the Brushroll section for more information.
Vacuum lifts area rugs.
Make sure Power/Surface switch is set to Hard Floor (setting I).
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushroll does not spin in carpet cleaning mode.
If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum, and turn on power.
With the power on, recline the handle, which will automatically turn on the brushroll.
that the Power/Surface switch is set to Carpet (setting II) for brushroll to spin.
Vacuum turns off on its own or indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
6. Restart the unit with the Power/Surface switch.