The Steam Mop will not turn on.
Your Steam Mop should be securely plugged into an electrical outlet.
Check your fuse or circuit-breaker.
Steam Mop will not make steam.
Make sure there is water in the tank. To add water, follow the instructions on pages 7 and 8.
If your water tank is full, prime the mop by pumping the handle in a downward motion a few times to release steam.
Steam Mop leaves water on the floor.
DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad.
If you are using tap water, we recommend switching to distilled water.
Make sure that the cap is securely placed on the water tank.
Steam Mop left white spot on the floor.
DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad.
Do you have hard water? If you do, you might want to switch to distilled water.
Floors are cloudy, streaky, or spotty after steaming.
The Dirt Grip™ pad might be dirty. Change to a new pad.
If you washed the pad with powder detergent, the pad might have residual detergent left on it. Wash it again with liquid detergent.
If you are cleaning in a kitchen area where there might be a buildup of grease, then use a degreasing agent such as an all-purpose cleaner or dish soap and paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to distilled water.
This might be left over from past cleaners used on the floor surface. Clean with the Steam Mop a few more times and see if the leftover cloudiness is removed.
Steam Mop is hard to push.
Make sure the Dirt Grip pad is properly attached.