Is the battery removable?
The battery is removable and can be charged on or off the unit.
To charge the battery, plug the charger directly into the port on the handheld vacuum.
How do I charge the battery and how long does it take to charge?
Charge the battery by plugging the charger into the port on the handheld vacuum. Charging can take up to 3.5 hours.
Use only Shark® chargers and charging docks, as other chargers may damage the unit or fail to charge it.
What do the lights on the battery mean?
No LED: the battery is off.
LED pulses yellow: from 0 to 75% charged.
LED pulses green: from 76% to 99% charged.
LED pulses white: 100% charged.
How long will the battery run?
The initial charge on the pack out of the box is approximately 30%. Prior to first use, charge the battery completely. During first use, run the battery down until it is completely out of power. This will condition the battery.
Hand vacuum--ECO Mode: approximately 40 minutes
Bare Floor Mode–ECO Mode: approx. 36 minutes
Carpet Mode–ECO Mode: approx. 25 minutes
Boost Mode (Hand vacuum): approx. 10 minutes
These runtimes are based on a new, fully charged battery. Like all lithium-ion products, the battery will naturally decrease in capacity over time.
What if the battery is warm to the touch or indicates that it's too warm to charge?
The battery may feel warm during use. This is normal as batteries increase in temperature slightly during discharge. If the battery feels uncomfortably warm, stop using the vacuum and allow the battery to cool. Plug the charger into the battery port and check the indicator lights on the handheld vacuum for error codes. If the battery is too warm to charge, the first and third LEDs will blink. Leave the battery plugged in and charging will resume automatically when the battery has reached a normal temperature. If the battery is too warm after use, the charger will pause until the battery cools before it begins charging.
When and how do I clean the filters?
Filters may need to be cleaned if the vacuum stops picking up dirt. To clean filters, rinse them with water only. Allow all filters to air-dry completely for up to 48 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once a month and post-motor filter at least once a year. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use.
When and how do I empty the dust cup?
For optimal performance, empty the dust cup each time you vacuum or when debris reaches the MAX FILL line. Detach the handheld vacuum from the wand by pressing the wand release button. Position the dust cup over a trash receptacle, then open the bottom dust cup lid by sliding the CleanTouch Dirt Ejector slider forward. Tap gently to empty contents. Remove any debris or hair from the cone-shaped screen inside the dust cup. Wipe the interior of the dust cup clean if needed. Close the dust cup lid, pressing it until it clicks into place.
How do I access and clean the DuoClean® PowerFins™ brushroll and Soft Roller?
Detach the floor nozzle from the wand. Turn the floor nozzle over and use a coin to turn the lock on the bottom cover counterclockwise. Lift up the Eject tab and pull the brush roll out of the nozzle. Clear away any string, hair, or debris wrapped around the brush roll and in the nozzle openings. To reattach the bottom cover, press down firmly along all sides. Turn the lock clockwise to close.
How do I assemble the vacuum?
Insert the wand into the floor nozzle. Insert the handheld vacuum into the wand.
For proper operation, ensure all parts are firmly clicked into place.
How do I use the different cleaning modes?
Press the power button to turn the vacuum on or off.
To clean in ECO mode: Press the mode select button (with the fan icon) until the green leaf icon illuminates on the hand vac display screen. The brush rolls will spin slowly to clean bare floors and small area rugs. Press the mode select button again to switch between Clean Sense IQ and Boost modes. To engage the brush roll, step on the floor nozzle and tilt the handheld vacuum back.
To clean in Clean Sense IQ mode: press the mode select button until the Clean Sense IQ icon illuminates on the hand vac display screen. In this mode, the brush rolls will spin faster and suction will increase to pick up heavy debris. The brush roll speed and suction will decrease as debris is cleared and floor is cleaned.
To engage the brush roll, step on the floor nozzle and tilt the handheld vacuum back.
To clean in Boost mode: press the mode select button until the red fan icon illuminates on the hand vac display screen. The brush rolls will spin faster and suction will increase to pick up heavy debris. To engage the brush roll, step on the floor nozzle and tilt the handheld vacuum back.
To save battery power: select ECO mode.
For everyday cleaning power on bare floors and carpets, while optimising runtime, select Clean Sense IQ Mode.
For an extra burst of power, select Boost mode.
How do I clean above floors with or without accessories?
To clean above-floor areas, press the wand release button at the top of the wand to detach the handheld vacuum. Attach an accessory to the handheld vacuum for more cleaning options.
For more cleaning reach, leave the handheld vacuum on the wand and detach the wand from the floor nozzle. Press the nozzle release button on the bottom of the wand, then gently pull up on the handheld vacuum to remove the wand. Attach an accessory to the handheld vacuum or the wand and begin cleaning.
In all settings, for an added boost of suction power, press the mode select button to toggle between ECO, Clean Sense IQ, and Boost modes. To save battery power, select ECO mode. For everyday cleaning with optimized runtime and power, select Clean Sense IQ Mode. For an extra burst of power, select Boost mode.
How do I store my vacuum?
Store your vacuum securely and out of the reach of children or pets. You can hang the handheld vacuum on the wand storage hook for freestanding compact storage. Press the hand vacuum release button on the back of the wand to detach the handheld vacuum and place it on the hook.
Another option is to simply place the vacuum flat on the floor. The rubber pads on the base of the handheld vacuum will prevent scratching on floors.
What should I do if my vacuum is hard to push or pull?
Check to see which setting you are using. If the unit is difficult to push or pull, switch to a lower suction mode, such as ECO mode. The floor select button on the handle allows you to adjust suction power as well as brush roll speed. For thick or high pile carpets, use the Carpet setting. Press the floor select button until the Carpet icon illuminates. For area rugs, mats, and specialty carpets, press the floor select button until the Hard Floor icon illuminates.
What happens if I experience small static shocks while vacuuming?
Certain dry conditions in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks like what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. To avoid this, we recommend moisturising your hands and/or removing wool socks or sweaters prior to vacuuming.
What does the light on the nozzle mean?
The Clean Sense IQ indicator on the nozzle lets the user know if the area is clean of debris. If the light bar increases, the system has detected heavy debris and will increase brush roll speed and suction until the debris is cleaned. When the light bar is not illuminated, the area is clear of debris.