The Steam Mop isn’t producing any steam.
- The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or circuit breaker or try a different outlet.
- Make sure the water tank is full, the unit is plugged in, and the blue light is illuminated steadily.
- If the blue light is not illuminated, try a different electrical outlet.
- Pump the handle a few times to activate steam.
- If after following the above steps the Steam Mop still does not produce any steam, contact
- Customer Care.
The Steam Mop is producing intermittent steam.
Make sure the water tank is full.
I am getting streaky/ cloudy floors.
The Dirt Grip™ pad might be dirty. If it is, flip it over to the clean side or change it entirely. If you washed the Dirt Grip pad with powdered detergent, then it could be damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated on the floor.
As the Steam Mop uses only a small amount of water, it may not be enough to rinse off the
accumulation of residue that the steam is bringing to the surface. We suggest rinsing the floor with nothing but water, letting it dry, and then steam mopping again with a clean Dirt Grip pad.
One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar and two parts water* (but DO NOT put any cleaning solutions or chemicals into the Steam Mop's water tank.)
*Please consult your flooring manufacturer’s care and maintenance instructions before applying any cleaning products or solutions.
It’s really hard to push/pull the Steam Mop.
The Steam Mop might be hard to push/pull if the Dirt Grip pad isn’t wet enough. It should get easier to push/pull the Steam Mop after it’s been running for a few minutes.
An overly dirty pad could also result in a harder push/pull experience. We recommend flipping the pad over or using a clean pad.